)Customer service did eventually reply to my first email stating that they were sorry for the inconvenience and that the issue wouldn't happen again, but despite this, the wrong address problem has occurred again. I am really disappointed and sad. Privacy Policy. A misserable 10% off, what a joke. So I had to use one, pay by card the remaining amount and was consequently stuck with an additional giftcard that I was not going to use. You mistake has cost me time and money. Companies can ask for reviews via automatic invitations. The investigation has been going on for quite some time now and I think its clear that my parcel isnt going to arrive. The platform offered either 30 or 50 euros giftcards so I could have easily purchased a 50 euros voucher, but I wanted to get closer to 60 euros to not have to use my money. THEY DID NOT GIVE ME ALL MY MONEY BACK. Date of experience: 22 November 2022. UPDATE: It's been 1.5 months and Calzedonia has done nothing. Join the 1,872 people who've already reviewed Calzedonia. Welcome to Calzedonia official fan page! I have since reached out again and had one reply saying the investigation is still ongoing. Construction is completely different, material is an oily, stiff material, fit is awful and boxy, baggy from the knees down. I am still not best pleased about the technical error, as my following order is most probably also affected, but hopefully this won't be repeated in future. Want to save money with exclusive offers? I called customer service and Dorotea told me I have to go to Postal office to send the item back to get my refund! Check brand ratings, share Calzedonia customer experience at Kazan.io! Im sick of seeing influencers promoting them, false advertising! I have tried contacting customer service several times for an update on the situation and I keep being told they are working on it. I havent received my order nor have they bothered to get back to my emails. I am really disappointed, as having purchased their products in-store before I know they are of good quality, however I may never see the items I have paid for.I wish I had read the reviews on here first - shocking customer service. Cookies Use. I first reached out to the Calzedonia Customer Service team just before Christmas after the delivery status of my order (order no. I recived my package the 23.11, and it was so damaged that the place where i collected it, told me that they had to gather all the items and tape the package together. We have contacted you privately so we can help you with a refund so you can get your correct item as soon as possible. Not only that but they keep talking over you. Placed an order a while ago - said it's shipped. Airtel users can dial 12150. Discover Calzedonia's collections for Women, Men and Children First order when I placed in November, they charged my card and when I received the order I found out some items not my size and wanted to return them, but when I tried to locate my order online-" it says this order don't exist"! Customer service slow to nil. Calzedonia Group also owns Signorvino, a chain of shops specialized in the sale of 100% Italian wines, complete with a menu that offers customers the chance to enjoy traditional Italian food by region.. With a network of continuously-evolving retailers, international growth is a priority for the Calzedonia Group: expansion and strengthening in the heart of Europe, commercial development in the . Hi, Nicoletta,Were sorry to hear about this issue with your giftcard.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Great quailty of the items I bought, fast shipping and properly wrapped, Hello Anna!Thank you for your review !We are happy to hear that you had a positive experience with our brand.We remain at your disposal both online and in our stores.Calzedonia Customer Satisfaction Team. Worst online buying experience I've ever had. Find out how we combat fake reviews. I bought a pair of glitter sheer thights from the latest collection from a Calzedonia store in France a week ago and when I opened the package the tights had tiny holes on the line they were folded. Well message you privately to get additional feedback, and I can assure you well do everything we can to resolve the matter.Thank you!Calzedonia Customer Care Team. The delivery address on my confirmation email is incorrect (it's a random cafe near me) which by the looks of the other reviews is an error on their end, definitely not human error on my side. It goes against our guidelines to offer incentives for reviews. Here are 8 tips for writing great reviews. Then I read Trustpilot reviews. Please try again later. Companies can ask for reviews via automatic invitations. We'll message you privately to get additional feedback, and I can assure you we'll do everything we can to resolve the matter. It hasn't been - Hermes states they're still waiting for the parcel. 19/11/22 I email customer services wondering where my products were. Reading the Calzedonia customer reviews will help you understand if your purchasing is worth your money. You replied once and all rest have been ignored. I bought two items in October exactly on 15/10/2022, the items were sent to a random address in a different city which I never have lived there. After that, they decided to cancel the order without reason. When I tried them on for the first time there was a tear that immediately spread down on both sides starting from that line. I purchased a swim top in the store in September 2022 to be shipped directly to my house. since August!!! Calzedonia Customer Satisfaction Team Advertisement JO Jo 1review GB Jan 28, 2021 Order never received. Verification can help ensure real people write reviews about real companies. Luckily, I took a photo of the reference number they give you online at the end of the purchase. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. 16/11/22 email saying been shipped. All the items I ordered are now gone - terrible customer service. We will resolve your issue as soon as possible as promised in our email correspondence. I had been shopping from calzedonia for years. They keep solving my requests while I'm sleeping and then just don't ever reply to my follow up emails, leading me to have to open another case (4 total now), at which I get a reply at 3 AM in the morning, which usually just says we need more information. Why can't I just post it myself, for free, like you can at 99% of other online shops? Can I purchase my order with a gift wrap. Contacting customer services results in them telling me to "just wait" because "time estimation varies depending on the complexity and number of problems". Then my requests are marked solved and I am unable to get a response from the same person again.I returned some $20 shaping tights because they were defect. Calzedonia S.p.A. Shop elsewhere, Hi, Robyn,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. It's genuinely not worth it.Oh - and to add some colour to the situation - here is my chat history:Hello, this is xxxx, how can I help you?1:34:34 PMHello, I placed an order and received a shipping notification. "Marriage equality . NEW YEAR'S EVE 31 DEC. I have had no issues. Thank you for contacting us.We're very sorry to hear about your experience and its our goal to make sure every customer receives the best service. But in case you don't, you have up to 30 days from the delivery of the order to request a return online. Instead blaming the customer for not picking the right size, making up hypothetical scenarios, while bad quality reviews are all over the place. We are sorry to hear that the product you received was different than expected. THEY WILL NOT DELIVER AND THEY WILL NOT REFUND. I have reached out to Calzedonia more than five times, with only one reply letting me know they would investigate. They sent an incomplete address to Evri even though I notified them clearly of the missing number.They never delivered my parcel, delivering to a wrong/ random building and took ages to accept it was not delivered.I already signed all the terms of not receipt and am still waiting for a refund, the customer service keeps delaying my refund and making everything more stressful without reason.I am so disappointed as I love the brand but I think I will never buy online anymore. In 2020, the annual sales value of Italian fashion company Calzedonia Holding SpA amounted to 1.94 billion euros. Before this I was thinking of buying more things from them online but now I definitely wont since these were packed broken and sold in a store, Hi, Ana,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. ">. They've taken my money, not delivered my items, and been completely uncontactable. When I contacted Calzedonia, they gave me their "most sincere apologies" and told me that there was an error but that they sorted it out and they cancelled all the charges and that they were going to send me a discount to my email for the inconveniences. I have exactly the same issue as everyone else. I used to buy swimsuits, tights, socks, everything. To keep your account secure, only use this function on personal devices.Cookie Policy, By logging in, you accept the terms, conditions of use and privacy policy of the social network. So, it is fair to say that at least they solved it and the Customer Care Team were always polite and nice. Discover our collections for Women, Men and Children. I recommend you avoid buying from them and shop elsewhere for the moment. Please check the error(s) highlighted below. The maximum delivery time has long since passed. It was not true, after over a month I am still chasing the items or a refund. Description. EASTER How miserable! { open = false }, 3000) return methods: return to the store and return by carrier. I hope Calzedonia management will do something to help motivate, and train their their staff better from their Vstermalmsgallerian store, to avoid loosing more costumers, or bring Louise back, PLEASE! It goes against our guidelines to offer incentives for reviews. Hi, Su W,Were sorry to hear about this issue with your refund.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. 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